Cancellation Policy

Cancellation by Guest

If the guest decides to cancel the tour for any reason, they must notify us within a specified time frame and include a copy of the company's cash receipt. Such cancellations will be subject to the cancellation fees specified below.

Cancellation fees will be calculated on the gross tour cost and vary according to the tour's start date and cancellation date. Cancellation fees for any form of transport ticket are determined by the applicable authority. If an air ticket is issued, it is non-refundable, and the guest is liable for cancellation fees.

The company will deduct processing fees from the refund amount due to the guest.

Kindly refer to our clearly defined cancellation policy below:

Time Period Before Arrival	Cancellation Charges
45 days to 30 days prior to arrival	25% of the service/tour cost
30 days to 07 days prior to arrival	33% of the service/tour cost
07 days to 48 hours prior to arrival	80% of the service/tour cost
Less than 48 hours or NO SHOW	100% of the service/tour cost

Important Note: Charges are based on the total cost of the tour, not on the discounted or booking cost. Cancellation does not cover the cancellation of air tickets, which will be handled separately. Cancellation charges for tailor-made holidays will vary according to the services purchased.

Cancellation by Company

If the company cancels a tour or service due to unforeseen circumstances, the guest will receive a full refund within seven working days of the tour's cancellation date.